Cancellations and refunds
Last updated 27 October 2026
This policy explains how to cancel your Founding 50 membership, when you can get a refund and how refunds are paid. It forms part of our membership terms. Nothing in it affects your legal rights as a consumer.
Before you pay
Applying is free. Nothing is charged until you choose to start your membership and make your first payment in your member portal. You can withdraw an application at any time by emailing founding50@absoluteequestriancollective.co.uk.
Your 14-day right to cancel
You can cancel your membership for any reason within 14 days of receiving your first box. To cancel, email founding50@absoluteequestriancollective.co.uk or message us from your member portal, telling us your name and your horse's name. No further payments will be taken.
- Any products you return unopened, with their seals intact, within 14 days of telling us you are cancelling, are refunded in full.
- For safety and hygiene reasons, we cannot take back feed that has been opened, unless it is faulty.
- You pay the cost of returning the products, unless they are faulty or not what you ordered. We will give you the return address when you contact us.
If you cancel before your first box has been sent, we refund your first payment in full.
After the first 14 days
Your membership has a 12-month minimum term (see our membership terms). After the 12 months, you can end it at any time from your member portal. It then ends when the quarter you have already started paying for finishes: you receive that quarter's box and no further payments are taken. Payments already made for a quarter that has started are not refundable, except as set out below.
If something serious changes during your first 12 months, such as the loss of your horse, please talk to us. We will always accommodate ending a membership early in exceptional circumstances.
Damaged, faulty or missing boxes
If your box arrives damaged, if anything in it is faulty or missing, or if it does not arrive, contact us within 14 days of the expected delivery date, with photos if something is damaged. We will send a replacement free of charge or, if you prefer, refund the affected products. You won't need to return damaged goods unless we ask, and if we do, we pay for the return.
Unpaid import duties and taxes
Import duties, taxes and customs charges are payable by you (see our delivery policy). If they are not paid and your shipment is returned or destroyed as a result, we cannot give a refund, either for the products or for the cost of shipping.
Payments taken in error
If you are ever charged the wrong amount, or charged twice, tell us and we will refund the difference straight away. Our system alerts our team automatically if the same payment is ever taken twice.
How refunds are paid
Refunds are paid to the card you paid with, in US dollars, within 14 days of us agreeing the refund (or, for returned products, within 14 days of receiving them). Your bank may take a few further days to show the refund on your statement.
Contact
Email founding50@absoluteequestriancollective.co.uk, message us from your member portal, or call +44 333 335 6607. Our full details are on our contact page.